Delivery
You can choose between these delivery options: Delivery option Free Delivery Cut off 5pm Working Days Delivery Times 7 – 14 Days Cost (£GBP) Standard Delivery 23:59 3 to 7 days 4.99 Bank / Public holidays are not included.
Sorry to hear you’re having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, or delivered where you usually receive letters. If you’ve checked for the card and have also already spoken with your neighbors, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.
Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history. If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
In our dispatch email you’ll have your unique tracking number for your order. Please check your junk folder, if you haven’t got the email or you can reach out to support to have your tracking number re-sent to the email provided on order. Standard Delivery takes three (7) to seven (14) working days. You can also find that tracking reference number in your order history on my account, to track the progress of your shipment.
If you haven’t got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren’t in? They will try up to 3 times. Standard Delivery takes three (7) to seven (14) working days. You can track your order with the unique tracking number you got in our dispatch email. If you can’t find this email, you can get the tracking reference number in your order history.
Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned. Occasionally, an order gets damaged in transit and can’t be delivered. You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. If you require the items, we would ask you to place a new order.
Depending on what delivery courier selected for delivery your order might still be out for delivery and the courier is running late which is out of our control You can also check the status of your order using your tracking number we sent you in the confirmation email.