You can choose between these delivery options: Delivery option Free Delivery Cut off 5pm Working Days Delivery Times 7 – 14 Days Cost (£GBP) Standard Delivery 23:59 3 to 7 days 4.99 Bank / Public holidays are not included.
Sorry to hear you’re having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, or delivered where you usually receive letters. If you’ve checked for the card and have also already spoken with your neighbors, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.
Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history. If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
In our dispatch email you’ll have your unique tracking number for your order. Please check your junk folder, if you haven’t got the email or you can reach out to support to have your tracking number re-sent to the email provided on order. Standard Delivery takes three (7) to seven (14) working days. You can also find that tracking reference number in your order history on my account, to track the progress of your shipment.
If you haven’t got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren’t in? They will try up to 3 times. Standard Delivery takes three (7) to seven (14) working days. You can track your order with the unique tracking number you got in our dispatch email. If you can’t find this email, you can get the tracking reference number in your order history.
Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned. Occasionally, an order gets damaged in transit and can’t be delivered. You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. If you require the items, we would ask you to place a new order.
Depending on what delivery courier selected for delivery your order might still be out for delivery and the courier is running late which is out of our control You can also check the status of your order using your tracking number we sent you in the confirmation email.
Returns & Refunds
No, we do not exchange items. In the event you have made an error in sizing, you can return an online item for an exchange of the same item in a different size. For details on how to return, please check the Returns articles in this help center.
Yes, include any packaging that forms part of the goods with your valid proof of purchase.
You can now return your online voltsco order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 15 days to return your order from the date it’s delivered. If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return. You can process a return in the my account area of our website.
Yes, Voltsco use Klarna as a method of payment, however with Klarna you can Buy now. Pay later. Using this payment option enables you to pay where you can split the cost of your purchase into 4 interest-free payments paid every 2 weeks. Should you still be unable to find an answer to your query you can submit a request and a member of our team will be happy to help Credit subject to status.
Yes , Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments.
If you signed your agreement online at klarna.com, simply to log in to the Merchant Portal and go to the Products app. At the bottom of the page you will find a confirmation copy of Klarna’s Terms and Conditions, which in this case is your agreement. You can also contact klarna’s support team for more information.
Orders & Payments
No, you can’t cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order. Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
Here are the steps to apply your promotional code or discount code to your order. 1. Add your item(s) for the discount to your cart. 2. Select “View your cart” to make sure you’re happy with your item(s) and then select the “Checkout” button. 3. Continue through the checkout process 4. At the top of the order page you will see an option to “Apply Promotional/Discount Code”: Select this option, input your code and then select “Apply.” If successful, you will see a discount applied to your order on the right-hand side in the “Order Summary.” Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
Sizes vary with different brands and styles. We have a size guide that will show you product sizes to help you make an informed decision about your purchase. You can find our size guides in the footer of our website where you can click our brand images for an upto date size chart.
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we will be happy to help.
We’re sorry there’s items missing in your order. We do try to complete orders in one parcel but sometimes this isnt the case. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. If the delivery note says an item should be in your parcel but it isn’t, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
No, If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will be notified by email of the out of stock amount, variant. If you are buying a large quantity of items these orders may be shipped individually or grouped together in separate parcels.
Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock those out of stock items as well as getting new products regularly. Our Customer Service team will not know if or when an item is coming back in stock.
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card. If you’re still experiencing problems, please contact us and include as much detail as you can around the error: The error message you are seeing A description of the problem What payment method you are trying to use What the products are you’re trying to purchase What internet browser you are using or if you are using our app Any other details that could be useful If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information. If you are using PayPal, Klarna, Laybuy please contact them directly to resolve.
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us. How do I activate my card? You register your card on your card provider’s site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password. Who do I contact for further information? If you require more information around the payment authentication process, please contact your card issuer directly. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
We accept most well known payment methods: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact and Gift Cards. The Payment Pages used on our site are secure using the highest SSL security and advanced technologies. We also offer flexible payment options including laybuy, klarna and paypal credit. If you’re using a gift card and the amount on the gift card doesn’t cover the order cost, you can pay the remaining amount with another accepted method.
Sorry your order or item(s) have been cancelled. If the item(s) you’ve ordered are out of stock at the time of packing your order, we need to cancel it. (unless this item is pre-ordered) An order will also be cancelled if the billing address details don’t match the details your bank has on record. We send an email out to confirm the cancellation and you have not been charged your order will then be returned to you instantly. Please allow 3-5 working days for your bank to process your refund.
You can search for items in a few different ways, to then add them to your shopping cart. There’s a search function at the top right of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration. As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket. When you’re happy with your selection you can proceed to checkout where you will select your preferred delivery option, payment method and look forward to receiving your items.
You can manage your account and your password in the My Account section of our site (www.voltsco.com). You can update how you want us to contact you under ‘Account Details’ You can update your payment details under ‘Payment Methods’.
If you already have an account with us but can’t remember your password, you can use the forgotten password link to re-set it by following the steps. You can manage your account and your password in the My Account section.
Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history. If you want to deactivate your account, please contact us confirming your registered email address and name on the account. Once we have cancelled your account you will receive an email confirmation.
Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available. We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out. When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement. We will only charge you once the order has dispatched.
Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions. To register with your active, valid email address, please click my account you will then be taken to a signup/login page. Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders including returns.
Sorry you’ve had a problem with our website and thank you for letting us know so that we can fix it. It would really help us if you can let us know as many details as you can about the problem; What the issue was Link to the page where the problem happened Screenshot of the issue if possible Details on what should have happened What browser you are using Any error message that appeared on the screen This will help us fix the issue and keep you and other customers interrupted. We may issue a coupon as a thank you for your support.
If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. If you can’t remember your password, you can use the ‘forgotten password’ link on the sign-in page to reset your password. and then follow the steps. If you don’t have an account you can set one up on the my account page. This means you have all your order history and details in one place. If you’re still having problems signing in to your account, please contact us and we’ll be happy to help.
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed. To ensure that you receive our emails please add our email addresses to your address book for your specific ISP.
1. Open your inbox
2. Click “Options” (at the top right hand corner of the screen) then “More Options” at the bottom of the dropdown list
3. Select “Safe and Blocked senders” then click “Safe Senders”
4. Copy and paste our email address into the box provided and click “add to list”
5. Our email address has been successfully added to your safe sender list
Microsoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click “Actions”
3. Select “Junk E-mail” from the drop down menu
4. Select “Add sender to safe senders list”
5. A dialogue box may appear with the words “The sender of the selected message has been added to your safe senders list”. Click OK to confirm
6. The email address has now been entered into your Outlook contacts list
1. Open your inbox.
2. Navigate to an email from us and click the “Add” button next to our email address
3. If not there already, copy and paste our email address into the email field and click “Save”
4. A dialogue box may appear with the words “Contact was Added” beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.
Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click “Options”
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list
1. Open your inbox
2. Navigate to an email from us
3. Click on the “More options” link next to the date
4. Click on “Add sender to Contacts list” in the options list
5. The email address has now been entered into your Gmail contacts list.