My Account
You can manage your account and your password in the My Account section of our site (www.voltsco.com). You can update how you want us to contact you under ‘Account Details’ You can update your payment details under ‘Payment Methods’.
If you already have an account with us but can’t remember your password, you can use the forgotten password link to re-set it by following the steps. You can manage your account and your password in the My Account section.
Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history. If you want to deactivate your account, please contact us confirming your registered email address and name on the account. Once we have cancelled your account you will receive an email confirmation.
Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available. We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out. When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement. We will only charge you once the order has dispatched.
Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions. To register with your active, valid email address, please click my account you will then be taken to a signup/login page. Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders including returns.
Sorry you’ve had a problem with our website and thank you for letting us know so that we can fix it. It would really help us if you can let us know as many details as you can about the problem; What the issue was Link to the page where the problem happened Screenshot of the issue if possible Details on what should have happened What browser you are using Any error message that appeared on the screen This will help us fix the issue and keep you and other customers interrupted. We may issue a coupon as a thank you for your support.
If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. If you can’t remember your password, you can use the ‘forgotten password’ link on the sign-in page to reset your password. and then follow the steps. If you don’t have an account you can set one up on the my account page. This means you have all your order history and details in one place. If you’re still having problems signing in to your account, please contact us and we’ll be happy to help.
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed. To ensure that you receive our emails please add our email addresses to your address book for your specific ISP.
Hotmail
1. Open your inbox
2. Click “Options” (at the top right hand corner of the screen) then “More Options” at the bottom of the dropdown list
3. Select “Safe and Blocked senders” then click “Safe Senders”
4. Copy and paste our email address into the box provided and click “add to list”
5. Our email address has been successfully added to your safe sender list
Microsoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click “Actions”
3. Select “Junk E-mail” from the drop down menu
4. Select “Add sender to safe senders list”
5. A dialogue box may appear with the words “The sender of the selected message has been added to your safe senders list”. Click OK to confirm
6. The email address has now been entered into your Outlook contacts list
Yahoo!
1. Open your inbox.
2. Navigate to an email from us and click the “Add” button next to our email address
3. If not there already, copy and paste our email address into the email field and click “Save”
4. A dialogue box may appear with the words “Contact was Added” beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.
Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click “Options”
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.
AOL Mail
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list
Google Mail
1. Open your inbox
2. Navigate to an email from us
3. Click on the “More options” link next to the date
4. Click on “Add sender to Contacts list” in the options list
5. The email address has now been entered into your Gmail contacts list.