Orders & Payments
Here are the steps to apply your promotional code or discount code to your order. 1. Add your item(s) for the discount to your cart. 2. Select “View your cart” to make sure you’re happy with your item(s) and then select the “Checkout” button. 3. Continue through the checkout process 4. At the top of the order page you will see an option to “Apply Promotional/Discount Code”: Select this option, input your code and then select “Apply.” If successful, you will see a discount applied to your order on the right-hand side in the “Order Summary.” Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
Sizes vary with different brands and styles. We have a size guide that will show you product sizes to help you make an informed decision about your purchase. You can find our size guides in the footer of our website where you can click our brand images for an upto date size chart.
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we will be happy to help.
We’re sorry there’s items missing in your order. We do try to complete orders in one parcel but sometimes this isnt the case. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. If the delivery note says an item should be in your parcel but it isn’t, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
No, If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will be notified by email of the out of stock amount, variant. If you are buying a large quantity of items these orders may be shipped individually or grouped together in separate parcels.
Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock those out of stock items as well as getting new products regularly. Our Customer Service team will not know if or when an item is coming back in stock.
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card. If you’re still experiencing problems, please contact us and include as much detail as you can around the error: The error message you are seeing A description of the problem What payment method you are trying to use What the products are you’re trying to purchase What internet browser you are using or if you are using our app Any other details that could be useful If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information. If you are using PayPal, Klarna, Laybuy please contact them directly to resolve.
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us. How do I activate my card? You register your card on your card provider’s site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password. Who do I contact for further information? If you require more information around the payment authentication process, please contact your card issuer directly. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
We accept most well known payment methods: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact and Gift Cards. The Payment Pages used on our site are secure using the highest SSL security and advanced technologies. We also offer flexible payment options including laybuy, klarna and paypal credit. If you’re using a gift card and the amount on the gift card doesn’t cover the order cost, you can pay the remaining amount with another accepted method.
Sorry your order or item(s) have been cancelled. If the item(s) you’ve ordered are out of stock at the time of packing your order, we need to cancel it. (unless this item is pre-ordered) An order will also be cancelled if the billing address details don’t match the details your bank has on record. We send an email out to confirm the cancellation and you have not been charged your order will then be returned to you instantly. Please allow 3-5 working days for your bank to process your refund.
We’re sorry to hear there are issues with your order. Please use our contact us page to email our support, Please attach images of the wrong/faulty items, your order number and we’ll investigate this further for you.